Our Team

Responsibilities 

• Answer client calls and respond to practice-specific questions with professionalism and accuracy.
• Assign clients to the correct provider within the practice based on their nutritional needs and specialties.
• Communicate effectively with clients, practice owners, and the RDAssist team to ensure client satisfaction and efficient operations.

Scheduling and Documentation

• Manage required intake documents and oversee the scheduling process for new and existing clients.
• Identify potential insurance coverage needs or the need for supporting documentation, such as referrals and authorizations.

Multitasking and Independent Operation

• Handle multiple tasks with strong attention to detail and operate independently in alignment with RDAssist’s procedures.

Basic Billing Support

• Address basic billing inquiries from clients, referring complex questions to the billing team as needed.
• Maintain client confidentiality and ensure all interactions are handled professionally.

2+ years of Experience Required

Responsibilities

• Verify insurance benefits for nutrition counseling services, ensuring compliance with preventive care benefits and authorization requirements.
• Accurately and efficiently bill CMS 1500 claims for nutrition counseling services
• Follow up on aging claims to ensure timely and complete reimbursement
• Manage self-pay collections from clients, providing clear and professional communication regarding payment options, outstanding balances, and payment plans
• Stay updated on insurance regulations, coding guidelines, and billing procedures related to preventive care
• Collaborate with practice owners and team members to resolve billing-related issues and ensure smooth operations
• Provide exceptional customer service to clients, addressing inquiries, concerns, and requests promptly and professionally
• Maintain accurate and organized documentation of billing activities, including claim status, payment records, and client interactions
• Utilize practice management software and electronic health records (EHR) systems effectively to perform billing tasks and generate reports
• Identify opportunities to improve billing processes, reduce errors, and enhance overall efficiency