Join Our Team

Position Overview: We are seeking a highly organized and detail-oriented Scheduler to join our team. This role involves managing the scheduling and intake processes for dietitian private practices, ensuring that clients are connected with the appropriate providers. While the main focus is on scheduling, you may also need to address basic billing questions, with the support of our billing team for more complex inquiries. This position is ideal for a nutrition professional experienced in a fast-paced medical office, looking for a management-focused role in a non-traditional setting.

Key Responsibilities:

Client Communication:

• Answer client calls and respond to practice-specific questions with professionalism and accuracy.
• Assign clients to the correct provider within the practice based on their nutritional needs and specialties.
• Communicate effectively with clients, practice owners, and the RDAssist team to ensure client satisfaction and efficient operations.

Scheduling and Documentation:

• Manage required intake documents and oversee the scheduling process for new and existing clients.
• Identify potential insurance coverage needs or the need for supporting documentation, such as referrals and authorizations.

Multitasking and Independent Operation:

• Handle multiple tasks with strong attention to detail and operate independently in alignment with RDAssist’s procedures.

Basic Billing Support:

• Address basic billing inquiries from clients, referring complex questions to the billing team as needed.
• Maintain client confidentiality and ensure all interactions are handled professionally.

Details:

• Remote Position: This is a mostly remote position with potential for occasional on-site workdays. Training will be conducted in person. It is a 1099 contract position.
• Availability: Flexibility is offered, but the position requires availability Monday - Friday during most business hours to answer and return client calls.
• Hours: The position offers a minimum of 30-35 hours per week, with room to grow depending on the applicant's desired caseload and ability to follow policies and procedures.
• Compensation: Hourly rate starts at $17 per hour, with consideration given to experience and availability. There is potential for growth within the company.
• Bilingual Bonus: Spanish/English bilingual skills are a bonus.

Part Time Position

2+ years of Experience Required

Responsibilities

• Verify insurance benefits for nutrition counseling services, ensuring compliance with preventive care benefits and authorization requirements.
• Accurately and efficiently bill CMS 1500 claims for nutrition counseling services
• Follow up on aging claims to ensure timely and complete reimbursement
• Manage self-pay collections from clients, providing clear and professional communication regarding payment options, outstanding balances, and payment plans
• Stay updated on insurance regulations, coding guidelines, and billing procedures related to preventive care
• Collaborate with practice owners and team members to resolve billing-related issues and ensure smooth operations
• Provide exceptional customer service to clients, addressing inquiries, concerns, and requests promptly and professionally
• Maintain accurate and organized documentation of billing activities, including claim status, payment records, and client interactions
• Utilize practice management software and electronic health records (EHR) systems effectively to perform billing tasks and generate reports
• Identify opportunities to improve billing processes, reduce errors, and enhance overall efficiency

Details:

• Remote Position: This is a mostly remote position with potential for occasional on-site workdays. Training will be conducted in person. It is a 1099 contract position.
• Availability: Flexibility is offered, but the position requires availability Monday - Friday during most business hours.
• Hours: The position offers a minimum of 15 hours per week, with room to grow depending on the applicant's desired caseload and ability to follow policies and procedures.
• Compensation: Hourly rate starts at $17 per hour, with consideration given to experience and availability. There is potential for growth within the company.
• Bilingual Bonus: Spanish/English bilingual skills are a bonus.